Lifetouch Customer Care Update!

If you have questions about your child's fall photo status, errors on their orders or how to place orders, please call our Lifetouch Customer Care line at 1.866.457.8212  

Lifetouch Photography is also excited to announce the launch of a new way to access photos online.  

After much safety and security testing, Lifetouch developed a way for families to access their child’s photo using their student ID number. Here are the quick and easy steps to access photos online by using your child’s student ID number: 

• Go to mylifetouch.ca 
• Click on “Student ID” 
• Enter in your school's city, province and school name 
• Then click the blue button “Continue” 
• Enter in your child's full name, student ID number and the relationship to student 
• Then click on the blue button “Find Student” 
• Once the image of your student comes up, you can click on the blue button “Yes this is my student” 
• From here you can go onto order from one of our many photo package offerings.

If you have any questions on this ordering process, please call the Lifetouch Customer Care Line at 1.866.457.8212 

You can still access your photos online by using their child’s portrait ID and access code. By enabling the option of using your child’s student ID number, gives people another way to access photos if they lose their proof sheet.  

More questions? Please reach out to DMG’s office at 403.938.6221